ACCESSIBILITY
We are striving to meet online usability and design requirements
recommended by the World Wide Web Consortium (W3C) in its Web
Content Accessibility Guidelines 2.0 Level AA, as well as
requirements under the Twenty-First Century Communications and Video
Accessibility Act of 2010. We are using design standards that help
customers identify, interpret, understand and interact with
information presented on our websites and mobile apps.
Here are some helpful tips for using our sites and apps:
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Account numbers: In most instances, you won’t see your complete
account number online. For security reasons, we’ll only reveal a
few digits (typically the last 3 or 4) of your account number. The
remaining digits are represented by a series of periods or the
letter X.
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Dollar amounts: Please don’t use the dollar sign ($) when you
include dollar amounts in any form field; it will cause an error.
When you include dollar amounts, you may see one input field or
two fields separated by a decimal point. In some cases, you’ll
find an example adjacent to the input field(s) to help you
understand how to format your amount.
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JavaScript: Is enabled by default in modern web browsers, if you
disable it you won’t be able to enjoy all of the features of our
site. Software and Recommendation Settings:
We follow the W3C’s globally recognized standards to provide content
that’s compatible with the most popular assistive technologies and
web browsers. We recommend using the most current version (or the
version released just prior to) of manufacturer’s assistive
technology applications, along with a current version of the
browsers listed below. Try different types of browsers with
assistive technology applications to determine which combination
works best for you.
Please go to the individual manufacturer’s site for information
about how to obtain them. You may also have access to assistance
from local and state agencies or non-profit groups in your area.
